Shipping policy
At Scentra, we are committed to delivering your orders quickly and safely across Malaysia.
Shipping Coverage
We offer FREE shipping on all orders across Malaysia.
Processing Time
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Estimated delivery time is 3–5 business days, depending on your location and courier service.
Shipping Origin
All orders are shipped from:
B-19-3 Apartment Melur
Jalan 2/48A, Bandar Baru Sentul
51000 Kuala Lumpur, Malaysia
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment.
Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occasionally occur due to weather conditions, public holidays, courier issues, or other unforeseen circumstances.
Need Help?
If you have any questions regarding your order or shipping, please contact our customer support team. We're always happy to assist you.